RAYTEC WARRANTY STATEMENT
The Raytec warranty protects Raytec LED products against defects for a period of 5 years.
Summary of Cover
- The Raytec warranty covers defects in component or workmanship
- Full technical support is provided, including field-based support
- Repair will be undertaken at Raytec HQ, or other partners where appropriate
- Replacement parts or product may be new or refurbished and will meet or exceed the specification of the original parts or products
- The repair or replacement of a faulty product within the warranty period remains at the discretion of Raytec
- Proof of purchase may be required
The products detailed below are not included in Raytec’s standard 5-year warranty, but are still covered for an alternative period to the same terms and conditions;
- PSUs included with RAYMAX and RAYLUX product lines. These parts are covered by a 3-year warranty
- PULSESTAR VCT, VTS & VTR illuminators. These products are covered by a 1-year warranty*
*PULSESTAR PSTR products are covered by Raytec’s standard 5-year warranty
The defects detailed below are not covered as part of the Raytec warranty;
- Fair wear and tear
- Damage by mishandling
- Damage in transit
- Operation or storage outside of environmental specification
- Operation outside permitted voltage/frequency range
- Lightning strike and transient voltages
Should you have any questions relating to the warranty of any Raytec product, or require technical support, please contact Raytec HQ on +44 (0) 1670 520 055, or Raytec Americas on +1 613 270 9990.
Limitation of Liability
Except for the commitments outlined above, Raytec will not be liable for any direct or indirect, special, incidental, consequential or other types of damages.
This is a limited warranty and excludes, among other items, installation, providing access to products (scaffolding, lifts, etc.), and special, incidental and consequential damages (such as loss of revenue/profits, damage to property or other extended costs not previously mentioned), and is further defined by the limitations and conditions set forth in Raytec’s terms and conditions of sale.